Support & help
Have questions about the $500 BTC promotion? Our team is here to help. Browse the FAQs or reach out directly.
Track my reward
Frequently asked questions
Eligible participants receive a redemption email from Coinbase within 7 business days. If you do not receive an email by then, Customer Support will email, call, or text you with follow-up verification instructions.
Report suspicious activity
If you suspect someone is impersonating Coinbase or this promotion, please report it immediately. Legitimate Coinbase emails will only come from @coinbase.com addresses and will never ask for your password or seed phrase.
Report to security@coinbase.com